Prime Wine is committed to preserving the privacy of all visitors to our web site at www.primewine.eu.com. Please read the following privacy policy to understand how we use and protect the information that you provide to us.
By registering or placing an order on this web site, you consent to the collection, use and transfer of your information under the terms of this policy.
Information that we collect from you
When you visit, register or order products or services on www.primewine.eu.com you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.
We may also collect information about your usage of our web site as well as information about you from messages you post to the web site and e-mails or letters you send to us.
To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.
Use of your information
Your information will enable us to provide you with access to all parts of our web site and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve, develop our business and where we are required to do so to report sales to our business partners .
In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the web site or our services. Further, where you have consented, we might also use your information to let you know by e mail about other products and services which we, other companies within our group and our business partners offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.
Disclosure of your Information
The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our web site to third parties but this will not include information that can be used to identify you.
Where you have consented when providing us with your details, we may also allow other companies in our group and our business partners, to contact you occasionally about products and services which may be of interest to you. They may contact you by e-mail. If you change your mind about being contacted by these companies in the future, please let us know at info@primewine.eu.com.
Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
Cookies
Prime Wine web site uses Google Analytics to help analyse how users use the site. This analytical tool uses 'cookies', which are text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the web site (including your IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the web site and to compile statistical reports on web site activity for Prime Wine.
Prime Wine will not (and will not allow any third party) to use the statistical analytics tool to track or to collect any personally identifiable information of visitors to our site. We will not associate any data gathered from this site with any personally identifying information from any source as part of our use of the Google statistical analytics tool. Google will not associate your IP address with any other data held by Google. Neither the Prime Wine, nor Google will link, or seek to link, an IP address with the identity of a computer user.
Further information about cookies
The Interactive Advertising Bureau (IAB) is an industry body that develops standard and guidelines to support online business processes. It has produced a series of web pages which explain how cookies work and how they can be managed.
Disabling and enabling cookies
You have the ability to accept or decline cookies by modifying the settings on your browser. The IAB site tells you how to remove cookies from your browser. This advice currently comprises the following steps (however please check the IAB site for the latest guidance).
If you are using Microsoft Windows Explorer:
- Open Windows Explorer
- Click on the Search button on the tool bar
- Type cookie into the Search box for folders and files
- Select My computer in the look in box
- Click Search now
- Double click on the folders that are found
- Select any cookie file and then use the delete button on your keyboard to remove any cookies
Security and Data Retention
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.
Accessing and Updating
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at info@primewine.eu.com. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Changes to our Privacy Policy
Any changes to our privacy policy in the future will be posted to the web site and, where appropriate, through e-mail notification.
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to info@primewine.eu.com.
Other web sites
Our web site may contain links to other web sites which are outside our control and are not covered by this privacy policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.
